Upon completion, learners will master conflict recognition and classification across task-related, interpersonal, and organizational dimensions. They will develop emotional intelligence skills to regulate responses and increase empathy, apply de-escalation techniques and interest-based negotiation, practice assertive and respectful communication, facilitate mediation and resolution planning, and create environments of psychological safety where team members feel empowered to speak up. Learners will be able to analyze conflict impacts on team performance and translate conflict management theory into real-world practice.

No specific prerequisites are required. The unit is designed for self-paced, learners in healthcare settings. Basic familiarity with healthcare team structures, interprofessional collaboration, and clinical environments is helpful but not mandatory. Learners should have foundational knowledge of teamwork principles.

Healthcare professionals including nurses, physicians, allied health workers, administrators, and support staff engaged in interprofessional team-based care delivery. The unit is particularly valuable for those working in high-pressure environments such as emergency departments, intensive care units, operating rooms, and primary care settings where effective conflict management is critical to patient safety, team cohesion, and care quality. Clinical leaders, supervisors, and managers will find this unit especially beneficial for developing mediation and team resolution skills.