Frequently Asked Questions

Coral Plus is a healthcare workforce micro-learning platform with stackable modules for operations, quality, data, reimbursement, technology, and compliance roles—built for learners from entry level to leadership.

Click Sign Up, enter your email, set a strong password, and confirm via the activation link sent to your inbox.

Browse the catalog, choose a course, and select Enroll. If payment is required, complete checkout to get instant access.

Yes. The platform is fully responsive and works in modern mobile browsers on iOS and Android.

No. We offer beginner pathways with foundational content as well as advanced modules for experienced professionals.

Standard access is 12 months from enrollment. Organizational contracts may provide longer access windows.

Pathways are curated learning sequences for a role or theme. Complete all required units to earn a pathway certificate.

Use Forgot password on the login page. We’ll email a secure reset link.

Yes—our free “Platform Orientation” course covers navigation, assessments, and certificates.

Contact support@example.com or use the in-platform chat for real-time assistance.

Go to Account → Billing to change your payment method. Updates apply to future charges immediately.

Find them under Account → Billing → Invoice History and download as PDF.

Major cards (Visa, Mastercard, AmEx), ACH, and approved purchase orders for institutions.

Yes—email our billing team with verification to receive discounted pricing.

Yes. Submit a PO for approval; we’ll provision access and invoice your organization.

We support consolidated billing with quarterly or annual cycles, plus admin reporting.

Refunds are available within 14 days if under 20% of content is completed. Enterprise refunds follow contract terms.

Plans renew automatically unless canceled. We email a reminder 7 days before renewal.

Yes—change your billing cycle anytime in Account → Billing. Prorations apply.

Use Account → Billing → Cancel Plan. You keep access until your paid period ends.

Yes. Eligible courses award CEUs and a downloadable certificate once you complete required assessments and evaluations.

We follow the standard definition: 1 CEU = 10 contact hours of organized continuing education. Each course lists its CEU value.

Yes. Our CEU processes align with IACET 2018 standards for needs analysis, learning outcomes, assessment, evaluation, and records.

Go to Profile → Achievements. Certificates remain available for download and verification.

In most cases, yes—submit your certificate and course details. Always confirm your board’s specific requirements.

Typically module quizzes, a final knowledge check, and a course evaluation. Minimum passing scores are shown in each course.

You can retake content anytime for learning reinforcement; CEUs are awarded once per course per renewal cycle.

Your dashboard consolidates progress. Shared modules count once and apply across pathways automatically.

CEU is a standardized credit unit (1 CEU = 10 contact hours) commonly used in formal continuing education and often recognized across providers. CPD (Continuing Professional Development) is a broader framework for ongoing learning—covering formal education (like CEUs) plus informal learning, conferences, mentoring, and practice-based activities. In short: CEUs are a measurable credit; CPD is the holistic portfolio that may include CEUs.

Yes. We can issue verification letters, and enterprise clients may verify via admin dashboards.

Reset your password and make sure you’re using the correct email. If your org uses SSO, sign in through your corporate portal first.

Test your connection (10+ Mbps), try a private window, and check VPN/firewall restrictions. If needed, send us a screenshot of any error.

The latest Chrome, Edge, Firefox, and Safari are supported. Keep your browser updated for best results.

We don’t have a standalone app, but the site is optimized for mobile browsers and supports full course functionality.

Use the “CC” button on the video player. Most core modules include English captions.

Enable pop-ups/cookies, disable strict tracking prevention, and try another browser. Clear cache if the issue persists.

Videos stream only, but handouts and worksheets are downloadable PDFs for offline study.

Check spam, whitelist our domain, and verify your notification settings under Profile.

Yes. We can provide SCORM 1.2/2004 or xAPI packages for your LMS and support LRS reporting where applicable.

In your browser settings, clear cached images/files and cookies, then restart the browser before retrying.

We use encryption in transit/at rest, role-based access, least-privilege controls, and periodic audits.

Visit /terms.html for usage terms and learner responsibilities.

See /privacy.html for details on what we collect, why, and how long we retain it.

When training involves PHI, we apply HIPAA safeguards and BAAs as required. Most learning content uses de-identified examples.

We do not sell learner data. Limited sharing may occur with your consent, for enterprise reporting, or when required by law.

We retain records for regulatory and accreditation purposes, then delete or anonymize per our data retention schedule.

Yes. We support access, correction, export, and deletion requests according to applicable laws.

Yes—submit a request via /privacy.html or contact support. Note that compliance records may be retained where legally required.

We enforce an academic integrity policy. Violations may result in revoked certificates or account suspension.

We may limit access, suspend your account, or terminate services depending on severity, per our Terms.

We support SAML 2.0 and OIDC with major identity providers (Azure AD/Microsoft Entra, Okta, Google, Ping, etc.). You can enable just-in-time provisioning, enforce MFA at your IdP, and optionally add SCIM for automated user de-/re-provisioning and role sync. We provide a metadata file (or client/secret for OIDC) and test in a staging tenant before go-live.

Yes. Organization accounts include cohort enrollment, admin controls, and reporting. For LMS integrations, we can deliver content via SCORM/xAPI packages, LTI launch, or SSO + roster sync—whichever best fits your stack and compliance needs.

Absolutely. Volume discounts start at 25 seats and scale with usage. We support voucher codes, cohort auto-enrollment links, and seat transfer rules (e.g., reclaim after inactivity or role change) subject to your contract.

Yes. Admins can track enrollments, progress, CEUs, time-on-task, assessment scores, and evaluation completion. Dashboards include filters (date, cohort, pathway), CSV/Excel export, and audit logs for compliance reviews.

Co-branding options include portal theming (logo, colors), certificate branding (co-issued certificates), and templated email branding. Custom domains and deeper visual customization are available on enterprise plans.

Yes. We provide completion and CEU reports, assessment performance, evaluation summaries, attendance/time-on-task, and user activity audit logs. Reports can be scheduled or exported for audit packages and regulatory submissions.

We follow a data minimization approach governed by a Data Processing Agreement. Data is encrypted in transit/at rest, shared only for stated purposes (e.g., cohort reporting), and retained per contract and law. Optional fields (e.g., demographics) are opt-in, and FERPA/HIPAA contexts can be supported where applicable.

Yes. We provide SCORM 1.2/2004 packages or xAPI modules. For xAPI, we can send statements to your LRS or ours. If you prefer tool-provider launch, we also support LTI 1.3 for grade passback and roster sync.

We offer tiered enterprise pricing (by seats, content scope, and integrations) and short pilots (typically 30–90 days) to validate fit, workflows, and reporting before a wider rollout.

Email partners@coralmed-inc.com with your goals, user count, timelines, and integration preferences (SSO/LMS). We’ll propose scope, success metrics, and an onboarding plan.