Upon completion, learners will master structured communication techniques such as SBAR and closed-loop communication, develop skills in active listening and assertive communication, understand how to overcome communication barriers, and effectively use feedback mechanisms. They will be able to design communication plans, adapt communication styles to different contexts, and practice therapeutic communication that supports patient trust and team collaboration.

No specific prerequisites are required. The unit is designed for self-paced learning and is suitable for healthcare professionals at any career stage. Basic familiarity with healthcare team structures and patient care processes is helpful but not mandatory.

Healthcare professionals including nurses, physicians, pharmacists, allied health workers, administrators, and support staff who engage in team-based care delivery. The unit is particularly valuable for those working in high-pressure environments such as emergency departments, intensive care units, and primary care settings where effective communication is critical to patient safety and team performance.